Accessibility

Accessibility Statement

The NTA is committed to making the nationaltransport.ie website accessible, in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council.

This accessibility statement applies to the nationaltransport.ie website.

We are continuously working to improve our level of accessibility and are happy to receive feedback on any issues you find.

 

Non-accessible content

The content listed below is non accessible as per the requirements set out in WCAG 2.1 Level AA:

  • PDF documents (the NTA are working towards making the most popular PDFs on the website compliant as soon as possible), if you need a document in an alternative format please contact Accessibility@nationaltransport.ie we will try and accommodate your request as far as is practicable.
  • Various elements around our mobile menu, homepage, privacy agreement registration dialog, elements of our project page and various website forms are not fully accessible.  Work is underway to update these.

The content not within scope of the Directive is as follows:

  • Office file formats published before September 2018
  • Pre-recorded time-based media published before September 2020
  • Live time-based media
  • Online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use
  • Third-party content that is neither funded by, developed by nor under the control of the public sector body concerned

Compliance status

The nationaltransport.ie website is almost completely compliant with WCAG 2.1, due to the exemption listed below:

  • PDF documents (the NTA are working towards making the most popular PDFs on the website compliant as soon as possible), if you need a document in an alternative format please contact Accessibility@nationaltransport.ie we will try and accommodate your request as far as is practicable.
  • Various elements around our mobile menu, homepage, privacy agreement registration dialog, elements of our project page and various website forms are not fully accessible. Work is underway to make these accessible.

Preparation of this accessibility statement

This statement was prepared on August 26th 2020.

This statement was prepared with assistance of accredited accessibility website auditors.

The statement was last reviewed on June 18th 2021.

Feedback and contact information

Each Transport Operator has an Access Officer to look into any operational issues of their services.

More details can be found at:

NTA Access Officer

The NTA has appointed an Access Officer in accordance with the Section 26 of Disability Act 2005.

The Access Officer is responsible for, where practicable and appropriate, providing or arranging for assistance and guidance, to persons with disabilities accessing services.

The contact details are as follows: accessibility@nationaltransport.ie

Inquiry Officer

Additionally, the NTA has appointed an Inquiry Officer under the Section 38 of Disability Act 2005, to investigate complaints made.

Persons with a disability, or anyone acting on their behalf, may make a complaint to the NTA if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005.

The Inquiry Officer will carry out investigations in private and will produce a report, which will confirm if your complaint is valid and whether there has been a failure by the NTA concerning the complaint.

The contact details are: inquiryofficer@nationaltransport.ie 

Escalation of a complaint

If you are not happy with the response then you can make a complaint to the Ombudsman under the Disability Act.

How to configure your browser / operating system

See below for guidance on how to configure your browser or operating system for higher contrast viewing on nationaltransport.ie.

Google Chrome

Google have developed a high contrast plugin for chrome that allows users to toggle between a range of different high contrast styles on any website.

Alternatively, it is possible to change chrome settings manually by navigating to chrome://settings/

Firefox

There is a 3rd party extension available for Firefox called dark background and light text that allows users to toggle between a range of different high contrast styles on any website.

Alternatively, it is possible to manually change some of these settings by navigating to about:preferences

Safari

Safari offer limited configuration from within the browser bay, navigating to Preferences > General

It is recommended to configure the global operating system accessibility settings, which can be viewed by navigating to System Preferences > Accessibility

Microsoft Edge and Internet Explorer

It is recommended to configure the global operating system accessibility settings, which can be viewed by navigating to Settings > Ease of access

Here you can select between different high contrast themes and change zoom settings.