Update 29th May 2019
KNOW YOUR RIGHTS IF AFFECTED BY BRITTANY FERRIES CANCELLATION OF SAILINGS ON THE PONT AVEN FROM CORK – ROSCOFF – CORK AND SAILINGS ON THE CONNEMARA FROM CORK – SANTANDER – CORK
The National Transport Authority as the designated enforcement body for the purposes of Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when traveling by sea and inland waterways and amending regulation (EC) No. 2006/2004 (the “Regulation”) is advising passengers that may be impacted by the above cancellations to consider their rights under the Regulation.
The rights of ferry passengers are legally protected by EU Regulation 1177/2010 . If your sailing is delayed or cancelled the carrier must offer you a choice between re-routing to the final destination, under comparable conditions as set out in the transport contract, at the earliest opportunity and at no additional cost
Or
Full reimbursement of the ticket price.
Without losing the right to transport you may also be entitled to claim compensation in the event of a delay in arrival at the final destination as set out in the transport contract. The amount of compensation will depend on the scheduled duration of the journey and the delay experienced, the compensation being either 25% or 50% of the ticket price for the delay incurred.
The operator is not required to provide compensation if it can prove that the delay was caused by weather conditions which endanger the safe operation of the vessel or by extraordinary circumstances beyond its control, which could not have been avoided even if all reasonable measures had been taken
If you have been affected by the cancellations please contact Brittany Ferries directly regarding re-routing or reimbursement
If you wish to make a complaint to the carrier, you should do so in writing within two months from the date on which the service was performed or when a service should have been performed. Within one month of receiving the complaint, the carrier or terminal operator shall give notice to the passenger that his complaint has been substantiated, rejected or is still being considered. The time taken to provide the final reply shall not be longer than two months from the receipt of a complaint. You may also submit a complaint in writing directly to the National Transport Authority.
The National Transport Authority is continuing its enquiries into the circumstances giving rise to the cancellations that have occurred and their consequence so as to ensure that the provisions of the Regulation, where applicable, have been complied with.