The Public Service Obligation (PSO) Annual Report 2023 features an overview of PSO Contracts including:
- Direct Award Contracts
- Competitively Tendered Contracts
- Network Development including New Routes and Service Enhancements in 2023.
There is detail on:
- passenger numbers and kilometres operated
- punctuality by contract and region
- reliability by contract (lost kilometres)
- customer service quality by contract
- and details of contractual incentive payments and deductions
