The National Transport Authority (NTA) has today published results of its annual Customer Satisfaction Survey for 2024.
The survey shows more than eight out of ten people surveyed had a positive sentiment towards the Transport for Ireland (TFI) public transport network. Of that number, 39% were very satisfied, with a further 43% fairly satisfied with TFI services.
The figures are higher when passengers were questioned about their most recent Transport for Ireland trip, with 54% very satisfied with their most recent journey and 38% fairly satisfied.
Over six thousand passengers took part in the Customer Satisfaction Survey across dates in the second half of last year.
Four in five passengers are satisfied with reliability, cleanliness, and comfort of the public transport service they use. While 94% of passengers said they felt safe on-board and when travelling to and from stops.
Satisfaction with value for money was very high with 90% of respondents being either very or fairly satisfied.
The survey also found 41% of those surveyed use public transport every day, with 30% using it between two to four days per week.
When asked for suggested areas to improve TFI services, improved punctuality and frequency were among the main suggestions.
For more see TFI Customer Satisfaction Report 2024